How we workFailure → reproduction → eval → fix → verification → regression protection.
We embed with the engineering team long enough to reproduce the failure and strengthen verification around it—not just patch the visible symptom.
- 01
Failure
Start with one concrete production behavior that should not have happened.
- 02
Reproduction
Reduce logs, traces, state, and inputs to a case we can run deliberately.
- 03
Benchmark / eval
Turn the case into an executable definition of correct behavior.
- 04
Fix
Repair the model, prompt, tool, state, or control boundary causing the failure.
- 05
Verification
Run the fix against the failing case and the surrounding behavior it could affect.
- 06
Regression protection
Leave the team with tests, evals, and instrumentation that catch recurrence.